At Cr8 Agency, we believe in transparency and clarity when it comes to billing and payments. This Payment Policy outlines our standard terms regarding service fees, payment schedules, accepted methods, and conditions for refunds or late payments.
All service fees will be clearly stated in the quotation or proposal prior to project commencement.
A minimum 50% upfront deposit is required to initiate most design and creative projects, unless otherwise agreed.
The remaining balance is due upon final delivery of the project or according to the agreed milestones.
We accept the following forms of payment:
Bank transfer (local or international)
Credit/debit card (via secure payment link or gateway)
E-wallets (if applicable and available in your region)
Bank details and payment instructions will be provided on the invoice.
Invoices will be issued upon project confirmation or milestone completion.
All prices are quoted in USD (or VND upon request) and are exclusive of taxes unless otherwise specified.
Clients are responsible for any bank or transfer fees incurred during payment.
Payments not received within 7 days of the due date may be subject to a late fee of 5% of the outstanding amount.
We reserve the right to pause ongoing work or delay file delivery until payment is received in full.
Deposits are non-refundable once the project has commenced or creative work has been initiated.
If the client cancels the project midway, any completed work up to that point will be billed proportionally.
In cases where a refund is considered (e.g., overpayment), processing may take up to 10 business days.
Final deliverables remain the property of Cr8 Agency until full payment is received.
Upon full payment, all agreed rights and ownership of the final work will be transferred to the client, unless otherwise stated in the agreement.